These are things I preach and thought that Maria put this very well – so I wanted to share the article that she had written so eloquently – Thanks Maria.
Maria Ogneva is the Director of Social Media at Attensity, a social media engagement and voice-of-customer platform that helps the social enterprise serve and collaborate with the social customer. You can follow her on Twitter at @themaria or @attensity360, or find her musings on her personal blog and her company’s blog.
So…I’m putting together my final installment of a 3-part workshop on Social Media Marketing and came across this amazing tool by Groundswell - backed by Forrester.
Apparently, its been around for a while, but it took me a bit to discover it and now am sharing with you. Groundswell has put together what is called the Social Technographics Ladder. This ladder classifies consumers into 6 overlapping levels of participation. Based on survey data they show how participation varies among different groups of consumers, globally and have recently updated their ladder to include Twitter - We can now see how consumers behave using social media.

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